Terms & Policies

A quick summary of Charline customer service and policies. If anything differs, the full pages take precedence.

Before you buy

We are an online-only business (no physical storefront).
Delivery within Taiwan only (7-Eleven / Post Office).
Checkout: bank transfer and LINE Pay; members get live-stream pricing.
Whether you order on our website, during a live stream, or via LINE, IG, or Facebook, please complete payment within 24 hours. Unpaid orders will be cancelled and reserved items released.
For LINE Pay on the website, complete payment during checkout.
Registering an account gives you member pricing (matching live-stream discounts).
Each item includes an authenticity certificate and purchase receipt.

Message LINE: @cc9999 for approval before shipping—do not return items without contacting us.
Pure gold is treated as cash-equivalent; returns/exchanges are accepted only for major defects.
Major defects: exchange (full unboxing video required). Otherwise: gold buyback by weight at the day’s gold price.
Customized-length and pre-order items are custom-made and not eligible for the 7-day return policy.
Ship within 2 days after approval; item, packaging, certificate, and receipt must be brand-new and complete.
Return shipping is usually paid by the customer; refunds within ~3 business days after inspection.
Personal-reason returns (including buyback) more than twice may lead to purchase restrictions.

Message LINE: @cc9999 before shipping for repair; major defects on receipt follow the return policy.
Gold is soft—avoid pulling, chemicals, and hard impacts; treat pearls and crystals gently.
Repairs/clasp adjustments without added gold and intact-prong stone replacement are typically free; added gold is charged by weight at the day’s price.
Typical turnaround ~7–14 business days; round-trip shipping is paid by the customer (insured shipping recommended).
If repair isn’t possible, trade-in/buyback by weight at the day’s gold price (confirmed per case).