Terms & Policies

Before you buy

• We are an online-only business (no physical storefront).
• Registering an account unlocks member pricing (matching live-stream discounts).
• Each item includes an authenticity certificate and purchase receipt.

Delivery & unboxing

• Please record the entire unboxing process to protect your rights.

Returns / exchanges (key points)

• Pure gold is treated as cash-equivalent; returns/exchanges are accepted only for major defects.
• For major defects, a full unboxing video is required to assist with exchanges.
• Customized-length and pre-order items are custom-made and not eligible for the 7-day return policy.
• If approved, ship within 2 days and keep items/packaging brand-new and intact.
• Return shipping is paid by the customer; refunds are typically processed within ~3 days after inspection.
• If returns exceed two times for personal reasons, we may restrict future purchases.

After-sales repair & care

• Gold is soft—avoid pulling, squeezing, or heavy pressure while wearing.
• For repairs, send photos to our official LINE: @cc9999 for an initial assessment.
• We provide free repairs/clasp adjustments when no additional gold is required; added gold is charged by weight at the day’s gold price.
• Repair time varies; round-trip shipping is paid by the customer.
• If an item can’t be repaired, we can offer trade-in / buyback options based on weight.

Full pages

Read the full pages: After Service · FAQ · Return Policy