Customer service

Privacy Policy

XIA LIN PRECIOUS METAL LIMITED (“we”, “us”) operates the Charline website (charline.tw). This policy explains how we collect, use, and protect your personal data. By using our site, you acknowledge this policy.

Last updated: May 2026

What we collect

  • Account data: name, email, phone, shipping address, preferences (if you register or checkout).
  • Order data: items, amounts, payment method, bank transfer digits, payment screenshots (if uploaded), remarks.
  • Communications: messages via LINE or email for support and after-sales.
  • Technical data: cookies, IP, browser, device, pages visited (for site operation and analytics).

How we use it

  • Process orders, shipping, invoices, and after-sales service
  • Member login, cart, wishlist, and order history
  • Customer support, repairs, returns, and dispute handling
  • Site security, fraud prevention, and improving the experience
  • Other purposes required by law or with your consent

Who we share with

We do not sell your personal data. We share only as needed with:

  • Shipping partners (name, phone, address, or pickup store for delivery)
  • Payment-related services (e.g., bank reconciliation, LINE Pay if you choose it)
  • Hosting, email, and analytics providers
  • Authorities when required by law

Retention

We retain data for as long as needed to fulfill the purposes above, or as required by law (e.g., order and invoice records).

Your rights

Under applicable law, you may request access, copies, correction, restriction, or deletion (we may retain records required by law or contract). Contact:

Cookies & analytics

We use cookies and similar technologies for login, cart, and language preferences, and may use analytics (e.g., Google Analytics). You can manage cookies in your browser; some features may be limited.

Policy updates

We may update this policy; material changes will be posted on the site. Continued use means you accept the updated policy.