Customer service

Jewelry Care Guide

Care depends on the metal.

Related: Can you wear gold jewelry in the shower?

Different metals need different care. Gentle wear and careful storage help a piece last.

By metal

  • 24K 9999 and fine silver 999 are soft—avoid pulling, squeezing, and heavy pressure.
  • 925 silver and solid 18K, including solid rose gold, are harder. Still avoid hard knocks.
  • Silver (999, 990, and 925) tarnishes from sulfur, damp, rubber, and cosmetics. Store it dry and apart. A silver polishing cloth is fine. 24K 9999 does not tarnish.
  • On plated gold and plated rose gold, skip toothpaste, stiff brushes, and ultrasonic cleaning—they strip the plate. We do not replate worn plate.

Daily wear

  • Avoid hard impacts and rubbing against other jewelry to prevent scratches or bending.
  • Use both hands gently when fastening or removing—don’t yank with one hand.
  • If a bracelet or necklace catches on clothing or a bag, untangle it first—don’t pull.

When to remove your piece

  • Remove when bathing, in hot springs, swimming, exercising, or sleeping to avoid impact and chemicals.
  • Take it off before heavy chores, lifting, or using household cleaners.

Keep away from chemicals

  • Keep perfume, lotion, sunscreen, and cleaners away from the piece and its stones.
  • Finish skincare and perfume first; put your jewelry on once everything is dry.

Pearls, crystals & stones

  • Treat pearls and crystals gently; natural textures are normal, not defects.
  • On stone-set pieces, avoid pressure or impact on the prongs to prevent lost stones.

Cleaning

  • Wipe gently with a soft dry cloth for everyday shine.
  • No stiff brushes, toothpaste, or harsh cleaners. Ask us before ultrasonic cleaning.

Storage

  • When not wearing, store in the included pouch or a separate box—away from other jewelry that could tangle or scratch.
  • Keep in a dry place; avoid prolonged sun exposure or damp environments.

Need a repair?

If you notice deformation, a lost stone, or clasp issues, contact us first—many cases can be repaired.